FAQ
Your Questions,
Answered
Where are you located?
We are located at:
- Mar Elias Street
- ABC Verdun Mall
- ABC Ashrafieh Mall
- ABC Dbayeh Mall
- Tyr – Al Abbasiyeh Street
How can I contact you?
You can reach us at any of our branches:
- Mar Elias Street – 00961 1 704 888
- ABC Verdun Mall – 00961 1 797 696
- ABC Ashrafieh Mall – 00961 1 200 066
- ABC Dbayeh Mall – 00961 4 444 390
- Tyr – 00961 73 463 333
Feel free to call the nearest branch for product availability, assistance, or inquiries.
Do you deliver?
Yes, we deliver all over Lebanon:
- Within Beirut: delivery takes 1 working day
- Outside Beirut: delivery takes up to 3 working days
Do you offer online payment?
Currently, we only accept cash on delivery. Online payment is not available at the moment.
Do you offer installment payment plans?
Due to the current situation and the fact that banks are not offering this service, we do not currently offer installment plans.
However, you can apply through Zood – Buy Now, Pay Later, and once approved, you can collect your device from us.
What is your return and refund policy?
For Cash on Delivery Orders
- If you paid cash on delivery, you may request a return within 3 days of receiving the item.
- You can either: Visit one of our Class Cellulars stores directly to return the item, or request a pickup for the item to be collected by our delivery team.
- Once the item is received and inspected: If it meets the return conditions, the item value (excluding delivery fees) will be available for cash refund.
- The refund can only be collected in person from one of our branches within 2 weeks.
- Delivery charges are non-refundable.
Return Conditions
To be eligible for a return:
- The return request must be made within 3 days of receiving the item.
- The item must be unused, undamaged, and in the same condition as received.
- Items with missing parts, damaged packaging, removed serial numbers, or opened sealed products are not eligible for return.
- Items must include all original packaging, accessories, price tags, and freebies.
- If a returned item is found damaged due to misuse, the buyer bears all related delivery and return fees.
- If the item is defective but covered by warranty, it will be repaired or replaced—not refunded.
Do you have an official service center?
Yes, we are an authorized Samsung service center. We handle screen repairs, battery replacements, and more for Samsung devices.